Build Relationships
Clients are buying you as much as the product you deliver. Colleagues would rather work with someone that they like. However, in today’s fast-paced world with digital-first communication it seems that inter-personal relationships have taken a back seat.
Any business relationship can benefit from an interpersonal relationship. Build Relationships will go beyond the basics of client service and will teach participants the neuroscience behind building relationships to create a genuine connection with clients and colleagues.
As a result, both your clients and your colleagues will find it more enjoyable to connect with you.
What You Will Learn
Connections
Understand how emotions drive interpersonal connections.
Emotional Needs
How to meet the emotional needs others have in your business relationship.
Personalities
Understand the different types of personalities and what they find important in your business relationship.
Emotional Management
How to meet your own emotional needs in a business relationship, even when things go wrong.
Length
60 minutes
Format
Presentation for up to 25 participants
Audience
Everyone
Category
Foundation